TRACKERIS / REMOTE

Remote support.
With your permission.

Install Trackeris Remote on a Mac to receive support, or open its Technician console to connect to your enrolled Macs.

Download for Mac

Version 0.5.0 · Apple silicon and Intel · macOS 15.2 or later.

The same app includes both modes. Receiving support requires a setup code. Technician access requires authorised Google sign-in.

Set up a Mac

  1. Run the installer and open Trackeris Remote Test in Applications.
  2. Enter the one-use setup code supplied by your technician.
  3. Enable mouse & keyboard control in Accessibility, then use “Restart & recheck permissions” in the app.
  4. When support is requested, approve the session and choose the display to share.

You can end sharing at any time from the TR Test menu. Each approved session lasts up to 30 minutes.

Technicians

Install the same Mac app, choose “Technician console”, then sign in. Create setup codes, select an online Mac and request access.

Sign in to create a setup code